The following General Terms and Conditions (GTC) regulate the use and the claim for the offer under the domain www.tennistraining-online.com (here referred to as “Portal”). Contractual partner and service provider (here in after referred to as “Seller”) is:
Martin Kares[email protected]
The seller provides his services on the basis of the General Terms and Conditions in the version valid at the time of the conclusion of the contract. All offers of the portal can be changed without prior notice. Consumers in the sense of §13 BGB are accepted as customers in the store – i.e. any natural person who enters into a legal transaction for the purpose which is attributed neither to their commercial nor their independent professional activity.
§1 General / Description of the service
§ 2 Conclusion of the contract
§ 3 Prices, due date and payment
§ 4 Premium Videos and Content
§ 5 Free Trials
§ 6 Revocation
The buyer is legally entitled to a right of withdrawal in accordance with § 312g BGB if he is a consumer, since the purchase of goods on the Internet as in this case is a distance contract. Regarding the right of withdrawal and its consequences, a separate cancellation policy in text form is available at the conclusion of the order (see c).
a.) Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day the contract was concluded or, in the case of physical goods, from the day you or a third party named by you received the goods. To exercise your right of withdrawal, you must inform us via a clear statement (e.g. by letter or email) about your decision to withdraw from this contract. You can do so by email to info@tennistraining-online.com by phone at +49 5631 505884, or by post to Martin Kares, Stadtweg 24, 34497 Korbach, Germany. You may use the attached model withdrawal form, but this is not mandatory.
b.) Exclusion of the right of withdrawal for digital content and memberships
The right of withdrawal expires prematurely in the case of a contract for the delivery of digital content (such as e-books or digital memberships) not supplied on a tangible medium, if:
the seller has begun the performance of the contract, after the consumer has expressly consented to the seller starting the performance of the contract before the withdrawal period has expired, and the consumer has confirmed their knowledge that they thereby lose their right of withdrawal upon the start of performance. This applies in particular to e-books and digital memberships (e.g., the Book Membership), if access has already been granted or the download has begun.
c.) Consequences of withdrawal (for physical products)
If you withdraw from this contract regarding a physical product, we will reimburse all payments received from you, excluding delivery charges, without undue delay and at the latest within 14 days from the day we received your withdrawal notice. The refund will be made using the same payment method you used in the original transaction, unless explicitly agreed otherwise. You shall bear the direct costs of returning the goods. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier.
d.) Model withdrawal form
(If you wish to withdraw from the contract, please complete and return this form.)
To Martin Kares, Stadtweg 24, 34497 Korbach, Germany, info@tennistraining-online.com
§ 7 Rights of use
Separately purchased digital content via the store may not be redistributed digitally without the express consent of the copyright holder.
§ 8 Retention of title
§ 9 Liability
§ 10 Blocking
§ 11 Foreign business
§ 12 Effectiveness
§ 13 Place of performance, place of jurisdiction
§ 14 Data protection
§ 15 Information on online dispute resolution (pursuant to Article 14 (1) ODR Regulation).
§ 16 Gift Cards
The user has the possibility to buy a Gift Card on our online shop. The digital gift card will be sent to the email address provided during the purchase process. Please ensure the accuracy of the email address before completing your order, as we cannot be held liable for delivery issues resulting from incorrect information.
Validity: two years from the date of issuance. The issue date is indicated in the email containing the gift card. After this period, any remaining balance will expire and cannot be redeemed.
No Cash Refunds or Exchange:
Redeemable Categories: except for the “Tennis Books” category , which is excluded from gift card use.
Single Use and Remaining Balances:
Loss or Misuse:
Technical Issues:
By using the gift card, you agree to these terms and conditions.
§17 Book Membership
1. scope of services
2 Term and renewal
3. access authorization
4 Technical requirements
5 Availability and changes
6. exclusion of liability
§18 Customer Reviews and Review Vouchers
(1) The provider is entitled to invite customers by e-mail to submit a product review after completion of an order. Such review requests will only be sent if the customer has given explicit consent or if this is permissible as direct marketing pursuant to §7 (3) of the German Unfair Competition Act (UWG). Each review e-mail contains an unsubscribe option enabling the customer to object to the receipt of further review requests at any time.
(2) By submitting a review, the customer grants the provider a simple, perpetual, worldwide, royalty-free right of use to publish, reproduce, distribute and make the review publicly available, insofar as this serves the contractual purpose. The provider is entitled to display reviews on the website as well as in other marketing and promotional materials.
(3) Reviews must be truthful, factually accurate, and must not contain unlawful, discriminatory, offensive, or promotional content. The provider reserves the right not to publish or to subsequently delete reviews that violate these provisions.
(4) For submitting a review, the customer may be granted a voucher. The voucher has a value of €5 and can only be redeemed once per customer. The voucher is non-transferable, cannot be combined with other discount promotions, and cannot be paid out in cash. The voucher applies to all products of the shop except for the book by Alexander Roger Wolf. The voucher is valid for 12 months from the date of issue. The provider reserves the right to block vouchers or refuse redemption in the event of misuse or manipulation.
§19 Additional – Special Terms for the E-Book “Success Compass for Tennis Coaches”
These terms apply exclusively to the digital versions (e-books) of the publication “Success Compass for Tennis Coaches”, available via www.tennistraining-online.com
(1) The e-books are available online only and cannot be downloaded. Access requires a stable internet connection and a compatible device. Usage is limited to the customer and is not transferable to third parties.
(2) Upon purchase of the complete e-book (theory and practice) or the practice-only e-book, the customer is granted access to the video-based book membership for a period of two (2) years. After this period, the membership can be extended for a fee. The theory-only e-book does not include a book membership or access to video content.
(3) In the event that the platform www.tennistraining-online.com is permanently discontinued, the provider agrees to offer the purchased e-book as a downloadable file (e.g. PDF) upon request.
(4) By completing the purchase, the customer agrees to the immediate execution of the contract and waives the right of withdrawal for digital products, in accordance with §356 (5) BGB, once access to the e-book is activated.
